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Customizable SoftSkills Courseware for

Conflict Resolution - A One Day Primer

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Training materials for Conflict Resolution - A One Day Primer

There are two major myths about conflict: that it always involves anger and that it's always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This one-day course will teach participants just how to do that.

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What you Actually Receive with Conflict Resolution - A One Day Primer

Conflict Resolution - A One Day Primer, like each course title in the Velsoft suite of customizable courseware titles, comes complete with teaching resources that include detailed Instructor Guides, Student Manuals, Quick Reference Guides, Icebreakers & Activities, Lesson Plans, pre-made PowerPoint slides, and more.

  • Instructor Guides
  • Student Training Manuals
  • Lesson Plans
  • Quick Reference Guides
  • Ice Breakers & Activities
  • Pre-Assignments
  • PowerPoint Slides

  • Conflict Resolution - A One Day Primer Course Outline

  • Understanding Conflict

    To begin, participants will learn just what conflict is, including the types of conflict and the costs and benefits of conflict.

  • The Stages of Conflict

    This module will examine the five stages of conflict.

  • Using LECSR to Resolve Conflict

    This nonsense acronym will give you five ways to resolve a conflict.

  • Other Ways to Resolve Conflict

    This module will look at some additional ways to resolve conflict, including setting norms, using mediation, and using facilitation.

  • Your Personal Skill Set

    In order to resolve conflict effectively, you should have good communication and problem solving skills. The ability to manage negative emotions, anger, and stress, is also useful. This module will show participants some ways to develop this skill set.